Responsible Gaming at cv4

cv4 operates as a responsible online entertainment platform serving players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognise that while the vast majority of our members enjoy sports betting and casino games as a harmless leisure activity, a small proportion of players may develop patterns of play that cause harm to themselves or to those around them.

Our Responsible Gaming programme is built on three core principles:

• Prevention: We provide every member with the tools to manage their gaming activity before problems develop — including deposit limits, session timers, cooling-off periods, and reality-check notifications.
• Early intervention: Our platform monitoring systems flag accounts showing patterns associated with problem gambling — such as frequent large deposits, rapid loss-chasing, or dramatically increased bet sizes — so our support team can reach out proactively.
• Support: When a member indicates that gambling has become a problem, or when our team identifies such a situation, we act immediately to restrict access, provide information on support resources, and follow up to ensure the member is connected with the help they need.

cv4 does not view responsible gaming as a compliance checkbox. It is an ongoing operational commitment that influences how we design products, train staff, structure promotions, and communicate with members. We do not target players who have set spending limits, are on cooling-off periods, or have previously self-excluded with promotional material encouraging them to increase play.

The minimum age to register and play at cv4 is 18 years old. This is a firm, non-negotiable requirement and reflects both our own ethical standards and the fundamental principle that gambling products are adult entertainment.

How we enforce the age restriction:

• Every new member is required to confirm at registration that they are aged 18 or above. False declarations constitute a breach of our Terms & Conditions.
• Before processing any withdrawal request, cv4 requires members to complete identity verification by submitting a government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence — and proof of address. Play may be suspended until this verification is completed.
• Our fraud and compliance team performs additional age-plausibility checks on accounts that trigger specific risk signals, including very recent email addresses, mismatched profile data, or irregular bKash/Nagad payment patterns.
• If cv4 has reasonable grounds to suspect that an account holder is under 18, the account is suspended immediately and all pending transactions are held pending verification. If underage access is confirmed, the account is permanently closed.

Protecting young people in your household: If you share a device with children or younger family members, we strongly encourage you to:

• Log out of your cv4 account after every session rather than remaining signed in.
• Use a strong, unique password that others in your household cannot guess.
• Consider using parental control software — such as Net Nanny, Kaspersky Safe Kids, or built-in Android/iOS parental controls — to restrict access to gambling websites on shared devices.
• Keep your payment method credentials (bKash PIN, Nagad PIN, bank passwords) confidential so that minors cannot make deposits without your knowledge.

One of the most effective tools for maintaining control over your gambling activity is setting a personal deposit limit. cv4 allows every member to configure limits on how much they can deposit into their account within a given time window, independently of any bonus or promotional conditions.

Limits denominated in Bangladeshi Taka (৳) can be set to any whole-Taka value. There is no minimum limit value — you may set a limit as low as ৳100 per day if that helps you stay within a budget that is comfortable for your personal financial situation.

When a limit is reached, all deposit attempts via bKash, Nagad, Rocket, Upay, or any other supported payment method will be declined automatically until the limit period resets or the limit is successfully raised following the mandatory cooling-off delay.

Self-exclusion is the most comprehensive responsible gaming tool available at cv4. It allows you to request that your account be closed and access be blocked for a defined period or permanently. Self-exclusion is the right choice if you feel that gambling has become or is becoming a problem in your life.

cv4 takes self-exclusion seriously. Once a self-exclusion request is processed, we will make every reasonable effort to ensure that you cannot access your account during the exclusion period — including blocking deposit attempts, cancelling pending promotions, and suspending all marketing communications.

Preventing access to cv4 by persons under the age of 18 is one of our most fundamental responsibilities. In addition to our own age-verification procedures, we encourage all adult members to take practical steps to prevent minors in their household from accessing gambling platforms.

Recommended parental control tools for Bangladesh-based users:

• Google Family Link — available on Android devices, allows parents to set content restrictions, screen-time limits, and app-download controls for children's accounts.
• Apple Screen Time — built into iOS and macOS, enables parents to block specific website categories including gambling, and to set daily usage limits.
• Net Nanny — a dedicated parental control application available across Windows, Android, and iOS that includes gambling-site blocking as a standard category.
• Kaspersky Safe Kids — available for both mobile and desktop platforms, blocks gambling-category sites and provides parents with usage reports.
• Router-level filtering — many home Wi-Fi routers offer built-in content filtering. Consult your internet service provider or router manual for instructions on enabling category-based website blocking.

Additional steps you can take at home:

• Never save your cv4 login credentials in your device's browser autofill — always enter them manually.
• Use a unique, complex password for your cv4 account that no other member of your household knows or could easily guess.
• Enable two-factor authentication (2FA) on your cv4 account so that even if your password is compromised, a second verification step prevents unauthorised access.
• Keep your bKash, Nagad, Rocket, and Upay mobile wallet PINs confidential and do not share them with children or younger family members.
• Log out of your cv4 account completely — not just close the browser tab — after every session on shared or family devices.