Terms & Conditions

By accessing, browsing, registering on, or using the cv4 platform in any capacity, you acknowledge that you have read these Terms & Conditions in their entirety, that you understand them, and that you agree to be legally bound by them. These terms constitute a binding legal agreement between you (the member) and cv4.

If you do not agree with any provision of these Terms & Conditions, you must immediately cease all use of the cv4 platform and, if you have a registered account, contact our support team to request closure of that account. Continued use of the platform after any published update to these terms will be treated as your acceptance of the updated version.

These Terms & Conditions should be read together with cv4's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the platform. In the event of any conflict between these documents, these Terms & Conditions take precedence unless explicitly stated otherwise.

To register and maintain a cv4 account, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 18 years of age. cv4 strictly enforces an 18+ only policy across all products and services, including sports betting, casino games, live dealer tables, slots, and all bonus programmes.
• You must be accessing the platform from a jurisdiction where online gaming is not prohibited under applicable local law. It is your sole responsibility to determine whether your use of cv4 is lawful in your location.
• You must be acting on your own behalf as a private individual and not as an agent, representative, or nominee of any third party.
• You must not be listed on any self-exclusion register operated by cv4 or be subject to any voluntary or mandatory exclusion from online gaming platforms.
• You must have full legal capacity to enter into binding contracts under the laws applicable to you.

cv4 reserves the right to request documentary evidence of age and identity at any time. Such documentation may include a national identity card, passport, or equivalent government-issued document. Where age verification cannot be completed to cv4's satisfaction, the account will be suspended pending resolution, and any pending withdrawals will be held.

Any individual found to have registered a cv4 account while under the age of 18 will have their account permanently closed. All deposits made by a minor will be returned to the original payment method where technically feasible. Any winnings accumulated by an underage member will be forfeited in full. cv4 is not liable for any loss suffered by a minor as a result of their use of the platform in contravention of these terms.

To access cv4's full range of products and services, including real-money betting and casino gaming, you must create a registered member account. The registration process requires you to provide accurate, complete, and current personal information, including your full legal name, date of birth, residential address, and a valid email address or mobile phone number.

You are strictly limited to one single account per person. This means one account per individual identity, per household address, per device, per IP address, and per payment method. The creation of multiple accounts — whether for the purpose of claiming bonuses multiple times, circumventing account restrictions, or any other reason — constitutes a material breach of these terms and will result in all duplicate accounts being closed and all associated balances being forfeited.

You are solely responsible for maintaining the confidentiality and security of your cv4 account login credentials, including your username and password. You must not share your login credentials with any third party. cv4 will not be held liable for any loss or damage arising from unauthorised access to your account that results from your failure to safeguard your credentials adequately.

Should you suspect that your account has been accessed without your authorisation, you must notify cv4's support team immediately. cv4 will take prompt action to secure the account, investigate the circumstances, and provide guidance on next steps.

• All information provided during registration must be truthful and accurate. Providing false information is grounds for immediate account termination.
• You must update your account details promptly if any of your registered information changes.
• cv4 reserves the right to conduct enhanced due diligence on any account at any time, including requesting additional identity documents.
• Accounts that remain inactive for a period of 12 consecutive months may be subject to an inactivity review and potential dormancy procedures as outlined in Section 8 of these terms.

cv4 accepts deposits and processes withdrawals in Bangladeshi Taka (BDT) via a range of locally supported payment methods. All financial figures on the platform are displayed using the ৳ symbol or the BDT abbreviation, and all transactions are denominated in BDT unless explicitly stated otherwise.

Accepted payment methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. Availability of specific payment methods may vary and is subject to change. You should ensure that the payment method you intend to use is currently available on the cv4 platform before initiating a transaction.

Deposits: Deposits are credited to your cv4 account balance instantly upon confirmation from the payment provider. cv4 does not charge any fees on deposits, however your payment provider may apply their own transaction fees. Minimum and maximum deposit limits apply and are displayed at the point of transaction. You may only deposit funds from payment accounts that are registered in your own name — third-party deposits are not permitted.

Withdrawals: Withdrawal requests are processed by the cv4 payments team on a continuous basis. The majority of withdrawals via bKash, Nagad, and Rocket are completed within 15 minutes of the request being submitted, subject to identity verification being complete and no active security holds on the account. Withdrawal requests must be directed to the same payment method used for the corresponding deposit where technically possible.

• Minimum withdrawal amounts and any applicable processing thresholds are displayed in your cv4 account dashboard at the time of the withdrawal request.
• cv4 reserves the right to request identity verification documentation before processing any withdrawal, particularly for first-time withdrawals or withdrawals that exceed standard thresholds.
• Withdrawals will not be processed to payment accounts that do not belong to the registered cv4 account holder.
• cv4 does not accept cryptocurrency payments and is not responsible for any funds sent via unsupported payment channels.

cv4 offers a range of bonuses and promotions to eligible members, including welcome bonuses, reload bonuses, cashback offers, and VIP loyalty rewards. All bonuses are subject to the specific terms and wagering requirements that are published alongside each individual offer at the time it is made available.

Wagering requirements specify how many times a bonus amount (or, in some cases, the bonus plus deposit amount) must be wagered before any associated winnings may be withdrawn. The applicable wagering requirement for each bonus is clearly stated in the promotion's terms. cv4 does not apply wagering requirements retroactively or alter them after a bonus has been claimed.

General bonus conditions applicable to all cv4 offers:

• Bonuses are available to members aged 18 and above only. Claiming a bonus constitutes confirmation that you meet the age eligibility requirements.
• Each bonus offer may only be claimed once per eligible member, per household, per device, and per payment method unless explicitly stated otherwise in the promotion terms.
• Bonus funds must be used within the validity period specified in the offer. Expired bonus funds are forfeited automatically.
• cv4 reserves the right to withdraw, modify, or cancel any bonus offer at any time. Bonuses already claimed and in progress at the time of cancellation will be honoured in accordance with the original terms.
• Any attempt to abuse the cv4 bonus system — including through the use of multiple accounts, coordinated bonus hunting, or other manipulative strategies — will result in forfeiture of all bonus funds and potential account closure.
• Certain games may contribute at different rates towards wagering requirements. Game contribution rates are specified in the individual promotion terms.

The cv4 VIP loyalty programme operates on a tiered points system across five tiers: Silver, Gold, Platinum, Diamond, and Elite. Members accumulate loyalty points through real-money wagering activity on eligible games and betting markets. Points are redeemable for bonus credits and other rewards in accordance with the VIP programme terms, which are published separately on the cv4 platform.

cv4 maintains a zero-tolerance policy towards any conduct that undermines the integrity of the platform, harms other members, or constitutes a breach of applicable laws or regulations. The following activities are strictly prohibited:

• Fraudulent activity: Any use of fraudulent, stolen, or otherwise unauthorised payment methods to fund a cv4 account. Chargeback fraud — initiating a payment dispute after winnings have been withdrawn — is treated as theft and will be reported to relevant authorities.
• Money laundering: Using the cv4 platform to deposit, transfer, or withdraw funds derived from illegal sources. cv4 co-operates fully with law enforcement authorities in connection with any suspected money laundering activity.
• Collusion: Colluding with other members or with third parties to gain an unfair advantage in any game or betting market offered on the cv4 platform.
• Exploitation of technical errors: Deliberately exploiting software bugs, glitches, or technical errors to gain an advantage. Any winnings accumulated as a result of a known technical error will be void and forfeited.
• Automated play: Using bots, scripts, automated software, or any artificial intelligence tool to place bets or play games on the cv4 platform without the express written consent of cv4.
• Account sharing or sale: Sharing, selling, transferring, or otherwise making your cv4 account available to any third party. Accounts are strictly non-transferable.
• Abuse of staff: Engaging in abusive, threatening, discriminatory, or harassing behaviour towards any cv4 customer support representative or other member of staff.
• Misrepresentation: Providing false or misleading information at any point during the registration process, during identity verification, or in any communication with cv4 support.

Upon detection of any prohibited conduct, cv4 reserves the right to immediately suspend or permanently close the relevant account, void all bets and game outcomes associated with the prohibited activity, forfeit all balances on the account, and pursue legal remedies as appropriate. cv4's decision in matters of prohibited conduct is final.

All content on the cv4 platform — including but not limited to the cv4 brand name, logo, website design, graphics, text, software, game interfaces, promotional materials, and any other creative or proprietary materials — is the exclusive intellectual property of cv4 or its licensed partners and content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the cv4 platform for your personal, non-commercial entertainment purposes only. This licence does not grant you any right to:

• Reproduce, copy, distribute, publish, or create derivative works based on any cv4 content without prior written authorisation from cv4.
• Use the cv4 brand name, logo, or any associated trade marks in any manner that suggests an endorsement, partnership, or affiliation with cv4 that has not been formally authorised.
• Scrape, crawl, or otherwise systematically extract data from the cv4 platform using automated tools.
• Reverse-engineer, decompile, or attempt to extract the source code of any software used to deliver the cv4 platform or its games.

Game content available on the cv4 platform is provided under licence from third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. All intellectual property rights in those games remain the property of the respective studios. cv4's licence to deliver those games to members does not extend to any right on the part of members to reproduce or distribute that content.

Any unauthorised use of cv4 intellectual property may result in account closure and may expose the infringing party to civil or criminal liability under applicable intellectual property laws.

cv4 reserves the right to suspend, restrict, or permanently close any member account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions or any related cv4 policy document.
• Failure to complete identity or age verification within the timeframe requested by cv4.
• Reasonable suspicion of fraudulent activity, money laundering, or other illegal conduct associated with the account.
• A valid self-exclusion request made by the account holder, or a third-party notification of problem gambling behaviour that cv4 determines warrants protective action.
• Account inactivity for a continuous period of 12 months or more, subject to applicable dormant account procedures.
• Technical, regulatory, or operational reasons that necessitate the suspension or closure of accounts in a particular jurisdiction or category.

Member-initiated closure: You may request the closure of your cv4 account at any time by contacting the support team. Upon account closure at your request, any remaining real-money balance (excluding bonus funds that have not met their wagering requirements) will be returned to your registered payment method within a reasonable timeframe, subject to identity verification being complete.

Dormant accounts: Accounts that have had no login activity for 12 consecutive months will be classified as dormant. cv4 will make reasonable attempts to contact the account holder via the registered email address before applying any dormancy-related procedures. An administrative fee may be applied to dormant account balances in accordance with cv4's dormancy policy, which is published separately on the platform.

Self-exclusion: Members who wish to exclude themselves from the cv4 platform for responsible gaming reasons may request self-exclusion via the account settings or by contacting the support team directly. Self-exclusion requests are actioned within 24 hours of receipt. During a self-exclusion period, the member's account will be locked and no deposits, bets, or game play will be permitted. For further information on self-exclusion and other responsible gaming tools, please visit the Responsible Gaming section of the cv4 website.